IOS “Account not onboarderd” while enrolling

Recently I reinstalled my Intune connector after some problems.
So I had to recreate my APN certificate request and renew my Apple Push Certificate.
After going through this steps I ended up with iPads who couldn’t enroll anymore.
They gave the following error: “Account not onboarderd”

After executing the steps below everything started working again.

  • Go to Administration -> Cloud Services -> Microsoft Intune Subscriptions
  • Select your connector and go to Configure Platforms -> IOS
  • Uncheck “Enable IOS and Mac OS X (MDM) enrollment” and press OK”

Now connect to your site database and execute the following statements:

update SC_ClientComponent_Property set Value2 = '' where Name like '%APNS%'
delete from MDMPolicy where PolicyType = 7
delete from MDMPolicyAssignment where PolicyType = 7
update SC_ClientComponent_Property set Value2 = '' where Name like '%APNS%'
delete from MDMPolicy where PolicyType = 11
delete from MDMPolicyAssignment where PolicyType = 11
DELETE Drs_Signals

Now recreate your APN Certificate Request, renew you Apple Push Certificate and add it to the IOS tab in Configure Platforms.

Leave a Reply

Your email address will not be published. Required fields are marked *


*